Shipping Policy

At Vourna, we want to make your shopping experience simple, convenient, and enjoyable. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Please note that processing times may be slightly longer during holidays, promotional periods, or peak Halloween season due to increased order volumes.

Business days exclude weekends and public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Times

Our estimated delivery times are as follows:

  • United States: 5–7 business days

  • International Orders: 10–14 business days

Delivery times are estimates and begin after order processing is complete. Actual delivery times may vary depending on your location, shipping carrier, customs clearance, weather conditions, and other circumstances beyond our control.

Please allow additional time for deliveries during peak shopping seasons, particularly around Halloween and other major holidays.

Shipping Costs

Shipping costs, including any applicable shipping promotions, will be displayed at checkout before you complete your purchase.

If free shipping or other shipping offers are available, the applicable terms will be shown on our website or at checkout.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details when available.

Please allow some time for tracking information to become active after shipment.

If your tracking information has not updated for several business days, please contact us for assistance.

Shipping Address Accuracy

Please ensure that your shipping address, including your full name, street address, city, state, ZIP code, and contact details, is correct when placing your order.

If you need to update your shipping address, contact us as soon as possible after placing your order. We cannot guarantee changes once an order has entered processing or has been shipped.

Vourna is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided at checkout, subject to applicable consumer protection laws.

Delayed or Lost Shipments

Although we work to ensure orders are delivered within the estimated timeframes, delays may occur due to carrier operations, customs procedures, severe weather, holidays, or other unexpected circumstances.

If your order appears to be significantly delayed or has not arrived within the estimated delivery window, please contact us. We will review the available tracking information and help you determine the appropriate next steps.

If a shipment is confirmed lost, we will work with you to resolve the issue in accordance with our policies and applicable law.

International Shipping and Customs

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer. Customs processing may also extend delivery times.

Customers are responsible for ensuring that purchased products can legally be imported into their destination country.

Contact Us

If you have questions about shipping or need assistance with your order, please contact us through our Contact Us page at vourna.com.

We're happy to help make your shopping experience with Vourna as smooth as possible.