Get In Touch

Have questions? We're here to help. Reach out and we'll get back to you within 24 hours.

Email Us

support@vourna.com

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For faster response

We typically respond within 24 hours. For urgent matters, please use our live chat or Text Us feature.

Common Questions

Orders are typically processed within 1–3 business days. Estimated delivery is 5–7 business days within the US and 10–14 business days internationally. Delivery times may vary depending on your location and shipping conditions.
Available shipping options and costs are displayed at checkout. Any free shipping promotions will be clearly indicated on our website or during checkout.
Yes! Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available. Please allow some time for tracking updates to appear.
Eligible items may be returned within 30 days of delivery, subject to our Return & Refund Policy. Items should generally be unused and in their original condition. Please contact our support team before returning an item.
If you need to cancel or update your order, contact us as soon as possible. We will do our best to help, but changes cannot be guaranteed once your order has entered processing or has been shipped.
We're here to help! Please contact our support team with your order number and clear photos of the damaged or incorrect item. We'll review the issue and help arrange an appropriate solution.